H0uses Clondalkin nursing home

Terms and Conditions

Last updated: 01/01/2026

1. Introduction

These Terms and Conditions (“Terms”) govern:

  1. The provision of residential, respite, dementia, convalescence and end-of-life care services by H0uses Clondalkin Nursing Home (“we”, “us”, “our”), and
  2. Your use of our website www.h0uses.shop (“the Website”).

By:

  • Entering into a contract for care with us; and/or
  • Accessing or using our Website,

you agree to be bound by these Terms. If you do not agree, you should not use the Website or enter into a service agreement.

2. Who We Are

H0uses Clondalkin Nursing Home is part of an Irish company managing 11 nursing homes in Ireland since 1993.

Contact details:

Additional legal details (e.g. registered company name, registration number, registered office) can be inserted here once confirmed.

3. Care Services and Service Agreements

3.1 Types of Care
We provide:

  • Long-stay residential care
  • Respite (short-term) care
  • Dementia care
  • Convalescence care
  • Palliative and end-of-life care

3.2 Individual Service Agreement
Admission to our nursing home and the provision of care services are governed by an individual Service Agreement or Contract of Care (“Care Agreement”) between us and:

  • The resident, and/or
  • A legal representative, attorney, or next-of-kin where appropriate.

The Care Agreement sets out:

  • The specific services to be provided
  • Fees and payment terms
  • Rights and responsibilities of both parties
  • Termination and notice provisions

If there is any conflict between these Terms and the Care Agreement, the Care Agreement takes precedence for the provision of care.

3.3 Assessment and Admission
Admission is subject to:

  • A clinical and care needs assessment
  • Availability of appropriate accommodation and services
  • Agreement on funding and payment arrangements

We reserve the right to decline an admission where we reasonably believe we cannot safely or appropriately meet the person’s needs.

3.4 Care Standards
We aim to provide care in accordance with:

  • Applicable laws and regulations
  • Guidance from relevant Irish regulatory bodies and health authorities
  • Our internal policies and professional standards

4. Fees, Charges and Payment

4.1 Fees
Fees for care will be set out in the Care Agreement and may depend on:

  • Type of care (long-stay, respite, etc.)
  • Room type and facilities
  • Level of nursing and personal care required

4.2 Payment Terms
Payment terms, billing frequency, and any deposit or advance payments will be detailed in the Care Agreement. You agree to pay all fees when due.

4.3 Changes to Fees
We may review and adjust our fees from time to time. Where fees change, we will give reasonable notice in line with the Care Agreement and applicable regulations.

4.4 Funding Schemes
Where state or other funding schemes apply (e.g. Fair Deal or other arrangements), it is the responsibility of the resident and/or their representative to:

  • Apply for such schemes, and
  • Comply with any conditions imposed by the funding body.

We cannot guarantee eligibility or approval of any funding application.

5. Resident Rights and Responsibilities

5.1 Resident Rights
Residents have the right to:

  • Be treated with dignity, respect and compassion
  • Receive care appropriate to their needs
  • Be involved in decisions about their care, as far as possible
  • Have their privacy, confidentiality and personal data respected
  • Raise concerns or complaints without fear of negative consequences

5.2 Resident Responsibilities
Residents and/or their representatives are expected to:

  • Provide accurate and timely information about health, medical history and personal needs
  • Respect staff, other residents, and visitors
  • Comply with reasonable policies on safety, behaviour, infection control, visiting and security
  • Inform us of any changes in circumstances that may affect care or funding

6. House Rules and Policies

We operate a number of policies to protect the safety and wellbeing of residents, staff and visitors, such as:

  • Visiting arrangements and sign-in procedures
  • Infection prevention and control measures
  • Safeguarding and whistleblowing policies
  • Smoking and alcohol policies
  • Use of personal electrical equipment

Details may be made available separately (e.g. in a resident information booklet). By entering into a Care Agreement, you agree to abide by these policies.

7. Website Use

7.1 Website Content
The content on www.h0uses.shop is provided for general information only. While we aim to keep information accurate and up to date, we:

  • Make no guarantees as to completeness, accuracy, or suitability for any particular purpose
  • May change, update or remove content at any time without notice

7.2 No Medical Advice
Information on the Website is not medical or professional advice. You should always seek appropriate advice from a qualified healthcare professional regarding diagnosis, treatment, or care decisions.

7.3 User Obligations
When using our Website, you agree not to:

  • Use it for any unlawful purpose
  • Introduce viruses, malware or harmful code
  • Attempt to gain unauthorised access to the site or its servers
  • Copy, reproduce, distribute or modify content without permission, except where allowed by law

7.4 Third-Party Links
Our Website may contain links to external websites. We are not responsible for:

  • The content, accuracy, or availability of third-party sites
  • Any loss or damage that may arise from your use of them

Use of external websites is at your own risk.

8. Intellectual Property

Unless otherwise stated:

  • All text, images, logos, and other content on the Website are owned by us or used under licence.
  • You may view the content and print single copies for personal, non-commercial use.

You may not:

  • Reproduce, distribute, or commercially exploit any content
  • Remove copyright or proprietary notices

without our prior written consent, except where permitted by law.

9. Data Protection and Privacy

Our handling of personal data is governed by our Privacy Policy, which is separate from these Terms.

By using our services or Website, you acknowledge that your personal data will be processed in accordance with our Privacy Policy and applicable data protection laws.

For more information, please see our Privacy Policy or contact us at clondalkin@h0uses.shop.

10. Limitation of Liability

10.1 General
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including:

  • Liability for death or personal injury caused by our negligence
  • Liability for fraud or fraudulent misrepresentation

10.2 Website Use
To the fullest extent permitted by law, we shall not be liable for:

  • Any loss or damage arising out of or related to your use of the Website or reliance on its content
  • Loss or damage caused by viruses, distributed denial-of-service attacks, or other harmful material that may infect your device due to your use of the Website or linking to third-party sites

10.3 Care Services
The extent of our liability in relation to care services will be set out in the Care Agreement and governed by applicable laws and regulations.

11. Suspension or Termination of Services

11.1 Care Services
Care services may be suspended or terminated in accordance with the Care Agreement, for example:

  • Non-payment of fees
  • Behaviour that poses a serious risk to the safety of residents, staff or visitors
  • Changes in needs that we are no longer able to safely meet

We will always act fairly and in line with legal and regulatory requirements.

11.2 Website Access
We may modify, suspend or discontinue all or part of the Website at any time without notice, and will not be liable if for any reason the Website is unavailable at any time or for any period.

12. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes in law or regulatory guidance
  • Changes to our services or Website
  • Operational or organisational changes

The updated version will be made available on www.h0uses.shop with a revised “Last updated” date. Continued use of our services or Website after changes take effect will constitute acceptance of the revised Terms.

13. Complaints and Feedback

We take feedback and complaints seriously.

  • If you have concerns about care services, please raise them with the nurse in charge or home manager in the first instance.
  • If your concern is not resolved, you may escalate it in accordance with our Complaints Policy.
  • You may also have the right to raise concerns with relevant regulatory or oversight bodies in Ireland.

Details of our complaints process are available on request.

14. Governing Law and Jurisdiction

These Terms, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), are governed by:

  • The laws of Ireland, and
  • Subject to applicable law, the Irish courts shall have jurisdiction.

15. Contact Us

If you have any questions about these Terms, please contact: